Technician Assistant

Technician Assistant Job Desription

Reports To:  Technician Supervisor, Practice Manager, and Practice Owners

Summary

Assist and carry out those tasks required to maintain client communications, patient care, and hospital inventory as determined by veterinarians.

TECHNICIAN EXAMINATION RESPONSIBILITIES, which include greeting clients and guiding them into exam rooms, obtaining a thorough medical history, obtaining TPR, administering vaccines, deworming, and medications, transferring examination to a veterinary technician/assistant if a medical concern is detected and the patient requires a full veterinary examination, filling prescriptions, and client education.

HOSPITALIZED PATIENT CARE RESPONSIBILITIES, which include assisting with daily examination of patients,  bandage care, maintaining IV catheters, administering oral medications, walking dogs, ensuring comfortable bedding for dogs and cats, cleaning kennels, bowls, bedding, etc, feeding, watering, providing litter boxes, notation of changes in medical or mental status, and bathing patients when needed.

DIAGNOSTIC SERVICE RESPONSIBILITIES, which include collection and processing of blood and urine samples.

PATIENT HANDLING DUTIES, which include assisting veterinarians and other technicians in handling patients for procedures, exams, x-ray, sample collection, etc, using safety equipment such as muzzles when needed keep patients warm and dry, monitor patients for needing to go out for elimination.

PATIENT LIASON DUTIES, which include recording all client conversations, patient procedures, patient observations, etc. in medical records, calling clients to update on patient condition, communicating drop off and pick up times, creating and executing reminder phone calls, assisting the veterinarian with client phone calls and questions, and maintaining/ creating client information packets, discussing pre-anesthetic lab work with clients, communicating post-operative care instructions to clients, answering phones, and scheduling appointments.

INVENTORY AND SUPPLY DUTIES, which include maintaining a clean and orderly practice, checking inventory supplies, maintaining supply lists, stocking of rooms and treatment areas, and maintaining the controlled drug log per DEA requirements.

PATIENT BILLING DUTIES, which include creation of estimates and invoices for all services rendered, bringing patients to clients after payment, and charge verification with outside labs and services.

MEDICAL RECORDS: Recording all conversations with clients in the medical records, recording messages and patient updates, obtaining medical records from referring practices, faxing records when requested.

OTHER POSSIBLE DUTIES, which include completing available continuing education, participating in our weekly employee training meeting, including preparing and presenting employee training presentations, and other duties assigned to you.

Qualifications:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/ or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communicate effectively with clients.
  • Work within a team framework and interact as the situation dictates.
  • Communicate and understand verbal and written directions.

Education and/or Experience:

  • We are willing to train on-the-job, but veterinary experience and/or education relating to animal sciences is preferred.

Language Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees.

Mathematical Skills:

  • Ability to calculate figures and amounts, such as discount percentages, inventory markup, area, circumference, volume, drug dosages in mL or mg, conversion of pounds to kilograms, kilograms to pounds, and kilograms to meters squared.  Ability to apply concepts of basic algebra.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly exposed to toxic or caustic chemicals and risk of radiation.  While performing the duties of this job, the employee is regularly exposed to the possibility of an animal bite or scratch from an animal.
  • The noise level in the environment is moderate.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
  • While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, restrain, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.  The employee is frequently required to sit.  The employee is regularly required to lift up to 50 pounds.  The vision requirements include: close vision, distant vision, peripheral vision, depth perception, and ability to adjust focus.

DISCLAIMER: This job description is not meant to be an all-inclusive listing of duties expected of this position. This job description, the duties and expectations may change at any time.